We've all found ourselves in a situation where we realise we've purchased the wrong item, the size, the colour or the style just isn't going to work for us. Mum & Bubs understand this and offer a 30 day right of return on all unused and unwashed items free from foreign smells, marks or objects (such as animal hair or dirt). This does not include specially made slings or baby carriers, if these are unsuitable they will be refitted through the manufacturer. For all other returns we will happily exchange or give you a store credit for use either online or in our shop. Please note postage or pick up/drop off is your responsibility both to and from (in the case of an exchange) Mum & Bubs.

Our products are guaranteed against workmanship faults for 3 months from the date of purchase (excluding Fuzzi Bunz which are guaranteed for 60 days). This guarantee covers stitching, fabric and other faults present at manufacture which may hinder use of the product, it does not cover fitting, general wear and tear or misuse of the product. If you feel a product you have purchased is faulty please contact us before returning for an exchange or store credit. A copy of your e-mailed receipt must be included with all returns.

To ensure that we are able to return your goods please make sure you contact us first, this is when we will give you our return address details, and remember to always include your name, e-mail, postage details and a receipt when you return your package.

If you change your mind about an order prior to it being sent you may cancel it, however if your order has already been sent you will be required to return the package at your own cost for an exchange or store credit only.

We do not accept responsibility for items missing in the post, we will assist in placing a claim with the postal carrier and if and when the claim is granted we will replace the missing goods or give you a voucher code for store credit.

We have a minimum shipping charge of $5 on any NZ order.  Overseas orders International postage we will quote you postage cost prior to posting.

All prices on the website are in New Zealand dollars. We accept payment by Bank Deposit (to our NZ account) for quickest delivery or, Visa, MasterCard. 

Please note should we not be able to secure a requested colour within a reasonable time frame we will replace it with an in stock colour of your choice.

If you experience leaks from any cloth nappy, regardless of when and where it has been purchased, please contact us, most leaks are easily fixed by improving the nappy's fit, increasing absorbency or changing your washing regime slightly. We are always happy to help parents use their nappies to their full potential.